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Call us for all your car needs! 919-934-2694

Discounts for Teachers & Military Personnel

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • Notary Public
  • ASE Master Certified Technicians
  • BBB Accredited Business
  • Independent Garage Owners of North Carolina
  • ASA (Automotive Service Assocation)
  • IDENTIFIX
  • Jasper
  • Like us on Facebook
  • Review Us on Google
  • Car Care Aware

Testimonials

  • They do a very thorough check of my car at each oil change to make sure there isnt any issues that I should be concerned about. It does take a little longer to check it over instead of just changing the oil and filter, but my peace of mind in knowing whats going on with my car is worth a few more minutes of my day. If there is a "list" of things my car needs they will let me know if any are safety related or if there maintenance related. I would rather know whats wrong rather than drive around thinking everything is fine when its not. Love the shop and the people. Highly recommend!
    -Anonymous

  • We brought our car here as a referral from another customer who had a good experience. The staff was excellent and went above and beyond to make sure the issue with our car was corrected. They did give us a list of other things that needed to be corrected with our car, which we found was very helpful. We were able to plan what repairs were needed and when to get them done. Never once did they try to push or sell us services. We are thankful for honest mechanics.
    -Brenda C.

  • Helped me out tremendously when everyone else was closed for a holiday weekend! Really great customer service and super fast to get me back on the road! Scott, Dave and Jason are the best! Highly recommend! Thank you!
    -Rebecca M.