Best Auto Repair, Smithfield

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Call us for all your car needs! 919-934-2694

Discounts for Teachers & Military Personnel

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 919-934-2694 or make an appointment online!

ASSOCIATIONS

  • Notary Public
  • ASE Master Certified Technicians
  • Independent Garage Owners of North Carolina
  • ASA (Automotive Service Assocation)
  • IDENTIFIX
  • Jasper
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  • Car Care Aware

Testimonials

  • They do a very thorough check of my car at each oil change to make sure there isnt any issues that I should be concerned about. It does take a little longer to check it over instead of just changing the oil and filter, but my peace of mind in knowing whats going on with my car is worth a few more minutes of my day. If there is a "list" of things my car needs they will let me know if any are safety related or if there maintenance related. I would rather know whats wrong rather than drive around thinking everything is fine when its not. Love the shop and the people. Highly recommend!
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  • We brought our car here as a referral from another customer who had a good experience. The staff was excellent and went above and beyond to make sure the issue with our car was corrected. They did give us a list of other things that needed to be corrected with our car, which we found was very helpful. We were able to plan what repairs were needed and when to get them done. Never once did they try to push or sell us services. We are thankful for honest mechanics.
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  • Helped me out tremendously when everyone else was closed for a holiday weekend! Really great customer service and super fast to get me back on the road! Scott, Dave and Jason are the best! Highly recommend! Thank you!
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